Frequently Asked Questions
Coaching Services
Q: What types of coaching services do you offer?
A: We offer personalized writing coaching sessions designed to help you overcome creative blocks, develop your voice, and strengthen your writing practice. Sessions can focus on various aspects including craft development, project guidance, and creative process support.
Q: How long are coaching sessions?
A: Standard coaching sessions are 60 minutes long. We also offer 90-minute intensive sessions for deeper work on specific projects or challenges.
Q: How are coaching sessions conducted?
A: Sessions are conducted via video call through secure platforms like Zoom or Google Meet. Phone sessions can be arranged if preferred.
Q: What is your refund policy for coaching sessions?
A: All coaching sessions are non-refundable once booked. We recommend scheduling a brief consultation call if you're unsure about fit before committing to a full session.
Q: Can I reschedule a coaching session?
A: Yes, sessions can be rescheduled with at least 24 hours notice. Same-day cancellations may result in forfeiture of the session unless due to emergency circumstances.
Digital Products
Q: What digital products do you offer?
A: We offer a variety of writing workbooks, online courses, guided exercises, and resource materials designed to support writers at different stages of their journey.
Q: How do I access my digital products after purchase?
A: You'll receive an email with download links and access instructions within 24 hours of purchase. All materials are delivered digitally as PDFs or through our online platform.
Q: Are your digital products compatible with all devices?
A: Yes, our PDFs work on all devices, and our online courses are accessible through any web browser on desktop, tablet, or mobile devices.
Q: Do you offer refunds on digital products?
A: Due to the nature of digital products, we generally do not offer refunds once access has been granted. However, if you experience technical difficulties or the product doesn't match its description, please contact us and we'll work to resolve the issue.
Financial Assistance
Q: What if I can't afford your products or services?
A: We believe in making writing support accessible to everyone. We offer special sponsorships for workbooks, courses, and other digital products to those experiencing financial hardship. Simply reach out via our contact page with your request, and we'll work with you to find a solution.
Q: How do I apply for financial assistance?
A: Visit our contact page and send us a message explaining your situation and which products or services would be most helpful to you. We review all requests confidentially and respond within 5 business days.
Technical Support
Q: I'm having trouble accessing my digital products. What should I do?
A: First, check your spam folder for the access email. If you still can't find it, contact us through our website with your purchase details, and we'll resend your access information promptly.
Q: Can I share digital products with others?
A: Our digital products are licensed for individual use only. Sharing, copying, or distributing the materials violates our terms of service. If you'd like to gift a product to someone, please purchase a separate license.
General Questions
Q: Do you work with writers in all genres?
A: Yes, we work with writers across all genres including fiction, non-fiction, poetry, memoir, screenwriting, and more. Our approach adapts to your specific writing goals and challenges.
Q: What experience level do I need to work with you?
A: We welcome writers at all levels, from complete beginners to published authors looking to deepen their practice. Our coaching and materials are tailored to meet you where you are.
Q: How quickly will I see results?
A: Every writer's journey is unique. Some clients notice shifts in their writing confidence and process immediately, while others see gradual improvements over several weeks or months of consistent work.
Q: Do you offer ongoing support or just one-time sessions?
A: We offer both options. You can book individual sessions as needed, or we can discuss ongoing coaching packages that provide regular support over time.
Q: How do I get started?
A: The best way to begin is by visiting our services page to explore your options, or reach out through our contact page with any specific questions. We're happy to help you determine which approach would be most beneficial for your writing goals.
Contact Information
For questions not covered in this FAQ, please visit our contact page or email us directly. We typically respond to all inquiries within 2 business days.